Best Car Buying Experience in Malaysia
Best Car Buying Experience in Malaysia
Looking for the best car buying experience that u won’t regret? You’re in the right place. We have 9 years working experience in Automotive Industry (2 Years in
Service & Maintenance, 7 Years in Sales Consultant), we created and maintained excellent relationships with new and existing customer to ensure you can find the car
you’re always dreamed of having at a great price.
CONSULTNIG RATHER THAN SELLING
Customers are entering dealerships with more information than they have ever had before. This means that customers are looking for sales professionals who are more so
in the role of a consultant rather than a seller. Customers want an experience that is peer-to-peer, where sellers treat customers as equals who work with them to find
the best option. Reps should allow customers to take the lead and take cues from their family situation, budget, and what they are looking for overall.
1) Assessed customer needs in terms of price, financing and the type of cars they needed to buy depending on their budgets and lifestyles.
2) Maintained strong and extensive knowledge of all vehicles features, makes and models and inventory in order to consistently provide the best customer service.
3) Presented vehicle prices, interest and payment numbers to customers, provided financial advice, communicated with sales .manager and finance manager in order to
close deals and maintain loyal customer base.
4) Highlight vehicle features, inspect and evaluate customer’s trade in. Perform comparison and contrasting of various competitive. Explain available services and
warranty.
5) Sell West & East Malaysia Latest Number, Tender,Interchange Number and VIP Number List.
THE IMPORTANCE OF RESEARCHING AND TEST-DRIVING YOUR CAR
The range of car buying experiences is as varied as cars on the market. While I have heard multiple instances of successful car-buying experiences, I also have heard
of horror stories. But the rise of modern technology and the availability of information on the internet has helped to educate car buyers. Many shoppers are now doing
extensive research before shopping for an automobile.
While more shoppers are enhancing their car-buying experience and gaining knowledge with online tools, it’s still important to actually test-drive the vehicle under
consideration. When shopping online, you may find that some sellers of used cars don’t give an accurate representation of the vehicle being advertised. Shoppers may
see pictures of a pristine car only to show up and find a vehicle in a different condition.
In other instances, prospective buyers find that the car looked good inside and out, but after getting an inspection by a mechanic, receive the news the odometer
reading has been changed. Worse yet, the car completely breaks down shortly after purchase.
TRANSPARENT PRICING
Even though technology is expected to be a more substantial part of the vehicle purchasing process, traditional customer service values still stand. Providing
consumers with transparent pricing, excellent support, attention to their needs, and shorter operations are essential to developing a cohesive and impressive customer
service experience.
PLANNING YOUR OWN CAR BUYING EXPERIENCE
With today’s access to information, researching a car purchase is easier than ever. Consider starting online with expert and consumer reviews to compare different
models. Try to identify the type of car that meets your needs and budget, and zero in on the value of the car that interests you most. And be careful when considering
any extra features as these will typically add to your overall costs.
It’s worth working out what you may be able to afford with auto loan calculator, and getting loan approval for your financing with a lender such as Pre-Approval. If
approved, you’ll know exactly what you can afford to spend on a vehicle to help you stay within budget. Furthermore, Pre-Approval or test your loan works with a
network of dealerships able to show customers select vehicles meeting our standards for age, mileage and financing, so you can enjoy a car-buying experience with no
regrets.
TAKING DELIVERY OF YOUR NEW CAR
The day has finally arrived for you take ownership of your new car. You’ve hunted, haggled and closed the deal.
The car is yours. The keys have been handed over. The last thing you need to do before you drive away from the dealership is sign a document saying you’re happy with
the vehicle.
Here’s what you do before you put your name anywhere.
• A visual inspection of the paintwork — no scratches, no swirls, no patchy patches.
• Ensure the panels are all aligned and blemish-free.
• Inspect the windshield and window glass for cracks or chips.
• Check all the lights – interior and exterior.
• Check all the controls work – like windscreen wipers, demisters, radio, air-con etc.
• Check under the bonnet and ensure all fluids are topped up.
If you come across any problems, note them on the document. These are issues that can be resolved under warranty.
If there are any major issues with the car, you don’t have to sign the at all. The car will stay with the dealer to be looked at, and the process will be repeated once
the dealer deems the problems solved.
If the car is problem-free, your transaction is done and it is time to drive off into the sunset. Congratulations!
‘Run in’ your new car
There are a lot of ideas out there about running in new engines. The hundreds of components that make up a car need time to settle and ‘running in’ is believed to be
the best way to do this.
Sometimes the running in process will be described in your owner’s manual, but the basic idea is to put your new car through its paces with varying loads in different
driving conditions (for example, stop-start city driving and freeway driving), using all gears at changing speeds.
Just don’t abuse the engine for the first 1,500km or so.
That means:
• Don’t over-rev the engine.
• Try to keep engine speed somewhere between 2000 rpm and 4000 rpm.
• Don’t keep a constant speed, though, accelerate and decelerate often.
• Don’t idle for more than a few minutes at a time.
Do not hesitate to drop a message for us if you wish to know more.